Last updated: 25 March 2025
Knovia are committed to protecting and respecting any personal information you hare with us or our group companies.
Knovia is a group of sector-focused, best-in-class businesses that are at the forefront of their sectors supporting the adoption of impactful and relevant technology to drive sustainable change and innovation.
We respect your privacy and are committed to protecting your personal data.
This notice explains how we collect, use, and protect information about you, who we may share it with, and the rights that you have. This notice covers most of the ways in which you will interact with us, through the website, business delivery or on social media.
It is important that you read this notice carefully so that you understand how we look after and process your personal data, and so that you are aware of your privacy rights and how the law protects you.
If we need to use your personal data in different ways, or for reasons not covered by this notice, we will let you know. This could include notifications, signage in specific locations or other messages. We will also update this notice from time to time.
What is included in this privacy notice?
Controller
For the purpose of the UK General Data Protection Regulation, Knovia Group Limited (“Knovia”), of 40 Berkley Square, Bristol BS8 1HP, is the data controller responsible for the processing of your personal data (collectively referred to as “Knovia”, “we”, “us” or “our” in this privacy notice).
We are registered with the Information Commissioner’s Office in the UK with reference number ZB847589. Knovia also includes all of our apprenticeship sector companies and brands, Babington, Paragon Education & Skills Limited, Shaping Lives and Tempdent Ltd. Please note that our brands may have their own Privacy Notices, please check their websites for the applicable.
Personal data processed by any company within the Knovia will also be made available to other Knovia companies where we need to – for example, to provide or support our services to you, where we are under a legal obligation, or if you have given us your consent (for example for marketing purposes).
Contact Details
Knovia has appointed a Data Protection Officer. If you have any questions about this notice, including any requests to exercise your legal rights, please contact them by using one of the following methods:
Other Controllers
Please remember if you use a link to go from our website to another website, or you request a service from a third party, this Privacy Statement will no longer apply once you have left our website. Your browsing and interaction on any other website is subject to that website’s own rules and policies relating the collection and use of your personal data, this includes where you visit our social media pages (such as Facebook or X).
Personal data that we collect includes:
We will process these personal data for the following purposes and based on the following legal bases:
If you do not want us to use some of your personal data, we may not be able to provide services to you – for example, if you fail to provide your education details, we may not be able to sign you up to your apprenticeship.
The collection of special categories personal information will be handled lawfully and proportionate, as outlined in the GDPR. This processing of this data enables us to meet legal obligations, such as a requirement of the Education Skills and Funding Agency (EFSA). We endeavour to ensure the security and confidentiality of such sensitive information remains a top priority, and its collection is done transparently, with individuals fully informed of how and why their data is being used.
We do not normally collect or use ‘special category’ personal data, such as ethnicity, except where it is provided to us in the context of an apprenticeship agreement, where such information is a requirement of the Education Skills and Funding Agency.
We use different methods to collect personal data. These include:
Marketing and Consent Preferences
You can ask us to stop sending you marketing messages at any time by clicking “unsubscribe” on our emails. If you have provided your consent, please view our cookie policy for information on how you can reject cookies and opt out of targeted advertising online. You can also ask us to stop contacting you by telephone for marketing purposes, at any time, by using our contact us methods.
We may ask you to confirm or update your marketing preferences if you ask us to provide further products and services in the future, or if there are changes in the law, regulation, or the structure of our business.
As well as using service providers to support our business (data processors), we might share information with other organisations who are also Controllers. This may include:
Where any part of our business is outsourced, sold, merged, or subject to bankruptcy or other business transaction or re-organisation and where permitted by law, we will share your personal data with the new provider so that services can continue to be provided to you as necessary in our legitimate interests to run a successful business.
Our primary data processing locations are based in the UK. However, we use third parties to provide elements of services for us and this can involve the transfer of personal information outside of the UK. Where a third party is based outside of the UK the transfer of personal information (including access to it) is based on one of the following safeguards in accordance with the UK GDPR: an UK Adequacy decision, UK International Data Transfer Agreement (IDTA), or EU Standard Contractual Clauses (SCCs) and the UK Addendum to EU SCCs.
We have security and other measures in place to help protect your personal data and limit how it can be accessed or used, and to identify and handle suspected breaches of personal data and other security threats.
We take appropriate steps to make sure personal information is stored in secure environment to prevent any unauthorised access. We are Cyber Essentials and Cyber Essentials Plus certified and hold ISO27001:2022 certification.
If you would like to know more about how to protect your information and your computer and devices against fraud, identity theft, viruses and other online problems, please visit Get Safe Online. Get Safe Online is supported by HM Government and leading businesses.
We will retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including:
In most cases related to funded learning, we may be required to keep your personal data will be retained for a period of between 7 and 10 years after the end of the year in which the final payment was made depending on funding body.
Under the UK GDPR and Data Protection Act 2018, you have some important rights available to you. In connection with these rights, you may, in certain circumstances:
Some of these rights may be limited in some circumstances, or subject to exemptions. If you want to exercise your rights, or to make a complaint, please contact us at privacy@knovia.co.uk.
If we cannot resolve a complaint as you would wish, you may also make a complaint to the UK Information Commissioner’s Office (“ICO”) via their website.
We keep our privacy notice under regular review and will update it from time to time. If we do, we will post the revised version here and change the date above and/or contact you directly where we deem appropriate to do so under applicable law. You should check here regularly for the most up-to-date version of the notice.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us by contacting privacy@knovia.co.uk or by visiting/contacting your practice directly.